Services

Healthcare Solutions Group can help you prepare for the opportunities and challenges that lie ahead. We can work with you to reduce length of stay, increase volume and boost patient satisfaction with sustainable solutions that will help your hospital become competitive and remain competitive in today’s Orthopaedic market.

During the engagement

HSG maps out detailed process diagrams of your hospital's "as-is" practice. We then use our unique OrthoLean™ Patient Care Pathway methodology to determine the appropriate triggers and work streams that will create a more efficient system for your hospital.

Swimlanes        Protocol Process StepsHSG also interviews all key leaders of the staff and administration.This is a crucial step to address the needs of employees as well as administration. To deliver sustained results, we must engage employees in ways that are real, meaningful, and compelling to them. We know about 71% of employees today do not consider themselves actively engaged in their work.Disengaged employees are less focused, less effective, and less able to connect with customers. It is essential that all elements of the process - HSG, key leaders, staff, administration, etc. - all work together as a team. And, we have processes in place which help achieve this result. HSG believes that a collaborative and strategically aligned team is the key to success. Success Stories already exist showing how HSG has successfully helped other organizations achieve a cohesive line of sight.

Closing the engagement

OR Turnover TimesHSG provides your hospital with a comprehensive final report, which outlines every deliverable we set out to accomplish, and evaluates how we measure up. We deliver this report to your hospital for you to review, as well as provide you with a CD of all documents, process maps, and results generated throughout our engagement.

Sustaining your success
Our services don't end there.HSG follows up with your hospital 6 weeks to 3 months post-engagement to ensure you are continuing to find our implemented program useful. We not only offer our clients tools and techniques on efficiency during the engagement, but we also provide you with Patient Education materials and templates you can customize specifically for your hospital. Pre-Op Education plays a critical role in driving patient satisfaction. We provide:

• Customizable Education Brochures for hospitals to hand out, which give overviews of the knee and hip procedures, including recommended behaviors to prepare for surgery, and critical information for patients to help set their expectations
• Customizable Patient Handbooks, a more comprehensive look at Total Knee and Total Hip procedures, including the following:
  • Checklist of what to bring to the hospital
  • Check list of pre-work / Pre-admission forms
  • Preparing your home for your return
  • Rehab exercise sheet

 

To begin creating your hospital’s brochures and handbooks, please Register in our User Center.

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